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ComartOne’s vision for offshore services entails comprehensive risk management and takes into account
resourcing, technology, training, infrastructure planning and continuous improvement measures.
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Disaster Recovery/Business Continuity Planning
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ComartOne’s offshore service delivery capabilities now extend to our Bangalore facility as well. Both
Mumbai and Bangalore operations are connected via a sophisticated Veritas DR/BCP IT infrastructure that
ensures your vital production data and customer assets will be safe and continuously backed up. Apart
from data back-up, multiple Internet connections, back-up power supply and human resources are in place.
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Service Level Agreements
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ComartOne offers differentiated service levels tailored to your specific needs. All engagements are backed
by adherence to agreed turnaround time and quality parameters.
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Investing in skills and human resource availability
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Availability of skilled and quality manpower that meets our stringent standards as well as those of our
customers is a potential challenge going forward. In recognition of this fact, ComartOne has recently set up
a premedia training institute in association with Adobe (talks on with Esko and other technology providers)
to create a skilled labor pool of industry-ready operators and graphics specialists.
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Dedicated, client and brand-focused delivery teams
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Our offshore operations teams work with a strong client/ brand focus that allows continuity of knowledge,
consistent quality and confidence building with clients. Significant reduction in variability of quality in output
has been achieved as a result of this approach.
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Process driven approach to service delivery
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Our process-driven work environment reduces subjective judgment and dependence on individual
discretion to execute jobs. Operator task sheets, checklists, multi-level quality control and collaborative
planning of jobs and projects with client teams ensures minimal error rates and compliance to service level
agreements (SLAs).
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Migration planning
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ComartOne’s approach to partnering follows a structured method involving process audits, trials, production
pilots, establishment of client-specific workflows and processes, resource planning and ramp up. We work
closely with client teams to collaboratively plan and deploy resources to meet volume and SLA demands
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