ComartOne’s vision for offshore services entails comprehensive risk management and takes into account
 resourcing, technology, training, infrastructure planning and continuous improvement measures.

 Our goal is to ensure that when you offshore work to us, it is as safe as when you get it done locally. Our
 approach covers all potential areas that can impact continuity and availability of service out of an offshore
 destination. These include:

 Quality risk – We offer comprehensive, SLAs (service level agreements) that define expected turnaround, 
 quality, on-time deliveries and other metrics through our QoS report. Moreover, to ensure consistency in service
 levels, we build teams around clients and brands – often with dedicated resources.

 Data risk – Through our comprehensive Disaster Recovery & Business Continuity Planning (DR/BCP) system.

 Business continuity risk – Through our unique dual-location (Mumbai and Bangalore) delivery capability. We 
 have back-up staff trained and ready in our Bangalore facility to take over in the unlikely event of a service 
 outage from Mumbai.

 Resource and scalability risk – We have significant investments in in-house training aimed at quickly creating
 production-ready graphics  professionals as well as to constantly upgrade knowledge and skill levels.

 Infrastructure risk – We use hardware and software from the global best-in-class – Adobe, IBM, HP, Epson, 
 Esko, Veritas etc., Also, our Internet connectivity is built on a redundant architecture with dual connections that 
 are backed  by SLAs. In the event of a power outage, we also have redundant back-up power through UPS.

 Business risk – Comart is a 3rd generation family run enterprise with a history of long-standing partnerships 
 (Ogilvy – 55  years, Lowe – 45 years) and more than a decade-long relationship with leading Indian corporates.
 We have the highest credit rating (SME 1 rated by Crisil – a S&P company). Our investments in technology,
 training and infrastructure are aimed at servicing the world’s best.